Wednesday, May 19, 1999
Airport rated No. 2 in nation
BY PATRICK CROWLEY
The Cincinnati Enquirer
HEBRON — The International Air Transport Association (IATA) has ranked the Cincinnati/Northern Kentucky International Airport second in the nation behind Orlando and seventh in the world for overall passenger satisfaction in 1998.
Last year in the same survey, the airport also placed second in America but was ranked 14th worldwide.
Kenton County Airport Board member Arlyn Easton said he was especially pleased with the jump the airport made in the worldwide rankings.
“You finish this high one time, and you think that maybe it could be a fluke,” Mr. Easton said. “But you do it two years in a row, and you know you're doing something right.”
The association based the rankings on surveys from 77,000 international passengers who traveled through 65 airports last year. Passengers were asked to rank airports in categories including speed of baggage delivery, the comfort of waiting areas and lounges, flight information screens, and ease of finding their way through the airports.
Airports in Helsinki, Singapore, Manchester, Zurich, Ge neva, Vancouver, Amsterdam and Orlando finished ahead of Cincinnati in the rankings. Though eight cities ranked ahead of Cincinnati, the airport came in seventh because Zurich and Manchester, England, tied for fourth and Geneva and Vancouver tied for fifth.
In January, OAG Worldwide, a publisher of travel information services, ranked the airport the best in North and South America and No. 2 in the world.
And in another IATA survey last year, the airport ranked No. 1 among U.S. airports serving 15 million to 25 million passengers annually.
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