Wednesday, October 13, 1999
Glitch leaves Warren Co., other areas without 911
BY SHEILA McLAUGHLIN
The Cincinnati Enquirer
LEBANON — An apparent computer glitch in Mansfield knocked out 911 service to Warren County and several other areas near Dayton for at least an hour early Tuesday.
Sprint officials haven't determined the cause of the malfunction. But spokeswoman Chriss Harris said the 911 system shut down at 1:30 a.m. and was fully restored at 3:05 a.m.
“Some people might not have had it out for that whole time,” she said, adding that she did not know how many counties were affected. The problem seemed to center on Dayton and included Shelby County, she said.
Emergency dispatching centers in Butler County reported no outages.
Don Sebastianelli, deputy director of the Warren County Communications Center, said Sprint officials told him the malfunction occurred in a computer “router,” which determines where 911 calls are sent.
The 911 service went down in Warren County at about 2 a.m. and was out for an hour, he said. He doesn't think his agency missed any serious calls. Officials in Springboro and Franklin, which provide their own dispatching services, reported the same.
“At 2 in the morning, there's not a lot going on,” Mr. Sebastianelli said. “It's unfortunate. But if something's going to happen, that's a good time for it to happen.”
Still, Mr. Sebastianelli was among a group of emergency officials who pulled themselves out of bed after 911 operators discovered the problem.
Communications workers began notifying local police and fire agencies in Warren County, as well as radio and TV stations.
“That's about all we can do. There is no backup on that level other than (residents) using the 7-digit phone number,” Mr. Sebastianelli said.
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