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Saturday, March 10, 2001

Delta on-time record still poor




By James Pilcher
The Cincinnati Enquirer

        Delta Air Lines continued to struggle with on-time performance and cancellations in January — with weather and pilots' refusal of overtime continuing to take a toll — but it did better than the previous month.

        Flights by the Atlanta-based airline — the main tenant at Cincinnati/Northern Kentucky International Airport — arrived within 15 minutes of schedule 73.1 percent of the time.

ON-TIME RATES
   The on-time arrival rate* of the top 11 airlines nationally:
    1. Aloha 93.9 percent
    2. Northwest 81.0
    3. Continental 80.6
    4. US Airways 78.3
    5. Southwest 77.7
    6. TWA 76.9
    7. United 76.2
    8. American 76.1
    9. Delta 73.1
    10. America West 68.5
    11. Alaska 66.2
   *Defined as arriving within 15 minutes of schedule
   Source: U.S. Department of Transportation

        That placed Delta ninth out of 11 major airlines the Department of Transportation tracks.

        At 5.3 percent, Delta had the most cancellations of the majors. In December, the airline finished last with a 56.1-percent on-time rate and had canceled 10.3 percent, again the most.

        The rates do not include Delta subsidiary Comair.

        But the report, issued late Thursday, had some good news. Delta was the best among the majors in 2000 when it came to “bumping” passengers, or denying people seats because of oversold flights. The airline had the worst rate in 1999

        Last year, Delta bumped passengers 3,327 times, at a rate of 0.33 bumps per 10,000 passengers.

        That's down from 15,607 the previous year, or 1.53 bumps per 10,000.



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