Saturday, April 07, 2001
What's the Buzz?
Coyote could grab this Roadrunner
Roadrunner's e-mail service has been more like snail mail this week, but help's on the way for the high-speed online service operated locally by Time Warner Cable Corp.
Roadrunner subscriber Don Canaan said it took him more than three hours this week to download 120 messages, a process that normally takes minutes.
Virgil Reed, president of Time Warner's Cincinnati cable franchise, says the problem is at Roadrunner's Kansas City regional data center.
“Over the last several weeks at times — especially in the evening — the e-mail response has been slow and it's gradually been getting worse,” he said.
The problem affects only Roadrunner's e-mail service, not its other service, he said. Rapid growth in subscribers has taxed the ability of the system to keep up, he said.
Additional equipment to solve the problem headed to the Kansas City data center, but it won't be in place until next week, he said.
In the meantime, he said customers won't be losing any e-mail, but it will take longer to retrieve.
— Mike Boyer
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