Thursday, May 02, 2002

What's the Buzz?

Delta to charge for paper tickets

        Delta Air Lines said Thursday it was charging $10 to issue paper tickets for travel itineraries that are eligible for electronic tickets.

        The fee will be waived for Medallion level members of Delta's SkyMiles frequent flier program.

        It also does not apply to tickets issued by a travel agent, but will apply if a customer wants to convert an electronic ticket issued by a travel agent to paper.

        The airline said that the move is being made to ease lines at ticket counters and reduce costs of issuing paper tickets. The Atlanta-based carrier operates its second-largest hub at the Cincinnati/Northern Kentucky International Airport.

        Delta has installed self-service electronic kiosks at several airports, including Cincinnati, and has plans to install 300 more nationwide.

        In addition, the airline has made it possible to check in and print out a boarding card from its Web site,

— James Pilcher

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