Sunday, October 06, 2002

LaRosa's estimates lost calls at 15,000

        LaRosa's Pizza estimates that the company lost as many as 15,000 calls for food Friday evening when a malfunctioning mechanical device made calls to their delivery line impossible.

        Pete Buscani, executive vice president for marketing, said callers hoping to place an order from about 5:30 to 8 p.m. were met with silence or a busy signal when they tried to call 347-1111.

        And it's not the first time, he said. On Sept. 20, phone lines went down at about the same time.

        Mr. Buscani believes a defective call switch is to blame. The Indianapolis company that installed the device was working through the weekend to ensure the situation doesn't repeat.


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