Sunday, April 4, 2004

Full survey results



Section II: Primary Physician, Specialist, Hospitals: Attitudes, Experience & Satisfaction

In the past 12 months how many times have you visited a doctor, specialist, hospital, clinic or any other type of medical facility?
Zero/None 35 6.10%
1 64 11.10%
2-4 188 32.70%
5-6 99 17.20%
7-9 69 12.00%
10+ 118 20.50%
Not Sure 2 0.30%
Total 575 100.00%

Generally speaking, how would you rate the overall quality of the health care you receive from your doctor and other health care professionals?
Excellent 285 53.00%
Good 213 39.60%
Fair 39 7.20%
Poor 1 0.20%
Total 538 100.00%

In The past 12 Months Have You Visited Your Primary Doctor?
Yes 483 89.80%
No 55 10.20%
Total 538 100.00%

In the past 12 months has someone else in your household visited their primary physician, and if so are you familiar with their visit?
Yes 44 47.80%
No 48 52.20%
Total 92 100.00%

Which of the following best describes the reason for the visit?
Urgent Need 82 15.60%
Routine Visit 249 47.20%
Ongoing Care 194 36.80%
Not Sure 2 0.40%
Total 527 100.00%

How many days did you/they have to wait before you/they saw the doctor?
Same Day 199 37.80%
Waited 1 Day 70 13.30%
2 Days 72 13.70%
3-4 Days 82 15.60%
5-7 Days 68 12.90%
8-14 Days 8 1.50%
15-30 Days 5 0.90%
More Than Month 8 1.50%
Not Sure 15 2.80%
Total 527 100.00%

Was the time you had to wait for the appointment a reasonable about of time or an unreasonable amount of time?
Reasonable 486 92.20%
Unreasonable 35 6.60%
Not Sure 6 1.10%
Total 527 100.00%

How many minutes did the doctor spend with you/them at the visit?
< 1 Minute 1 0.20%
1-2 Minutes 2 0.40%
3-5 Minutes 4 0.80%
6-10 Minutes 125 23.70%
11-15 Minutes 145 27.50%
16-20 Minutes 140 26.60%
> 20 Minutes 101 19.20%
Not Sure 9 1.70%
Total 527 100.00%

How satisfied were you with the amount of time that the doctor spent with you/them?
Very Satisfied 344 65.30%
Somewhat Satisfied 150 28.50%
Not Too Satisfied 28 5.30%
Not Satisfied 4 0.80%
Not Sure 1 0.20%
Total 527 100.00%

Generally, How Satisfied Were You With The Visit To The Doctor?
Very Satisfied 344 65.30%
Somewhat Satisfied 165 31.30%
Not Too Satisfied 16 3.00%
Not Satisfied 1 0.20%
Not Sure 1 0.20%
Total 527 100.00%

In The past 12 Months Have You Seen A Specialist?
Yes 343 59.70%
No 232 40.30%
Total 575 100.00%

In the past 12 months has someone in your household visited a specialist, and if so are you familiar with their visit?
Yes 58 25.00%
No 174 75.00%
Total 232 100.00%

Which of the following best describes the reason why you/they visited the doctor/specialist?
Urgent Need 120 29.90%
Routine Check-Up 87 21.70%
Ongoing Care 189 47.10%
Not Sure 5 1.20%
Total 401 100.00%

How many days did you/they have to wait before you/they for the specialist?
Same Day 74 18.50%
Waited 1 Day 35 8.70%
2 Days 41 10.20%
3-4 Days 58 14.50%
5-6 Days 51 12.70%
1-2 Weeks 97 24.20%
3-4 Weeks 12 3.00%
5-7 Weeks 7 1.70%
8-16 Weeks 9 2.20%
More Than 4 Mths 7 1.70%
Not Sure 10 2.50%
Total 401 100.00%

Was the time you had to wait for the appointment a reasonable about of time or an unreasonable amount of time?
Reasonable 345 86.00%
Unreasonable 53 13.20%
Not Sure 3 0.70%
Total 401 100.00%

How many minutes did the specialist spend with the you/them at the visit?
1-2 Minutes 2 0.50%
3-5 Minutes 59 14.70%
6-10 Minutes 68 17.00%
11-15 Minutes 97 24.20%
16-30 Minutes 97 24.20%
31 Minutes-1 Hr 56 14.00%
>1 Hour 11 2.70%
Not Sure 11 2.70%
Total 401 100.00%

How satisfied were you with the amount of time that the specialist spent with you/them?
Very Satisfied 262 65.30%
Somewhat Satisfied 102 25.40%
Not Too Satisfied 20 5.00%
Not Satisfied 13 3.20%
Not Sure 4 1.00%
Total 401 100.00%

Generally, How Satisfied Were You With The Visit To The Specialist?
Very Satisfied 277 69.10%
Somewhat Satisfied 85 21.20%
Not Too Satisfied 35 8.70%
Not Satisfied 4 1.00%
Total 401 100.00%

Hospitals Have you OR SOMEONE IN YOUR HOUSEHOLD personally sought or received treatment at a hospital, including emergency room visits, in the past 12 months?
Yes 246 42.80%
No 329 57.20%
Total 575 100.00%

Generally, how would you rate your satisfaction with YOUR last visit?
Very Satisfied 143 58.10%
Somewhat Satisfied 61 24.80%
Not Too Satisfied 34 13.80%
Not Satisfied 8 3.30%
Total 246 100.00%

Generally, how would you rate your satisfaction with THE DOCTORS AT THE HOSPITAL?
Very Satisfied 139 56.50%
Somewhat Satisfied 56 22.80%
Not Too Satisfied 33 13.40%
Not Satisfied 14 5.70%
Not Sure 4 1.60%
Total 246 100.00%

How would you rate your satisfaction with the nurses and support staff?
Very Satisfied 172 69.90%
Somewhat Satisfied 55 22.40%
Not Too Satisfied 10 4.10%
Not Satisfied 7 2.80%
Not Sure 2 0.80%
Total 246 100.00%

Considering the procedure or treatment, was the amount of time you spent in the hospital you too long, too short, or just about right?
Too Long 48 19.50%
About Right 179 72.80%
Too Short 19 7.70%
Total 246 100.00%

Section III: Personal Health & Life Style

  YOUR HEALTH/
YOUR MONEY

Paying the bills
The rising costs of health care have spiraled into a crisis.
Full survey results
Return to special report front

Healthy lives, lower premiums
Most favor penalties for smokers, fat people and those who don't take care of themselves.
Employers offer incentives
Editorial: Don't blame others

A common fear
These families share a worry about the cost of health care.
Small business owner
Young professional
Living with chronic illness
Union worker
Concerned senior
Retired executive
More stories

YOUR THOUGHTS
Share your thoughts on the series or propose solutions.
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